Student accounts
- Login and personal profile
- Profile photo and support requests
- Owned applications and drafts
- Owned uploaded documents
- Associated Gradfee application records
TRUST & TRANSPARENCY
Your account. Your choice.
Clear steps to delete your Gradfee account and understand what happens to your information.
The essentials
Students and bankers can delete their connected Gradfee account through the Android app. You can also prepare a deletion request below. Deletion does not cancel a loan or remove independent lender records.
Before you delete your account
Account deletion is permanent. You will be signed out and will no longer be able to access the deleted account. Save any documents or application information you need before continuing.
Your loan is a separate agreement
Deleting a Gradfee account does not cancel a loan, remove a repayment obligation or erase information independently held by a bank. Contact your lender about those records or commitments.
Delete through the Android app
The connected Gradfee Android app supports account deletion from your profile:
- 01Open your profile
Sign in to the Gradfee account you want to delete and open Profile.
- 02Select Delete account
Review the account and data that will be removed, then choose Review account deletion.
- 03Confirm it’s you
Enter your current password and type DELETE in the confirmation field.
- 04Confirm permanent deletion
Choose Permanently delete account. On successful completion you are signed out.
App versions may have different labels. The iOS reference build’s deletion is limited to its local device data; do not assume it removes a connected server account. Use the connected Android flow or contact the Gradfee team for the account you want removed.
Request deletion without the app
If you cannot access the app, prepare a request using your Gradfee account email and whether you are a student or banker. The team must verify account ownership before removing information.
Prepare a deletion request
Prefer to contact the team? Start with a clear request.
Web request delivery is not enabled in this local preview. You can prepare a draft below. Preparing a draft does not submit a request or delete an account.
What is removed
Banker accounts
- Personal banker login
- Personal profile and preferences
- Personal support requests
- Personal activity-read records
Shared bank applications and student records remain in the bank’s workspace.
This describes the connected Gradfee workspace. Original files you selected from your device remain in their original locations.
What may remain
- Minimal deletion markers: the current workspace retains an account identifier to prevent removed data from being recreated by delayed operations.
- Shared bank workspace data: deleting one banker’s account does not remove student applications used by the bank’s other authorised staff.
- Independent lender records: a bank’s own records are governed by that lender’s policies and obligations.
Production retention and backup schedules have not yet been confirmed for this local preview. A live deletion response should state any information retained, the reason and the applicable period rather than promise immediate removal of all copies.
Confirmation & help
In-app deletion is complete only when the connected service confirms success. Preparing or copying a web request is not deletion confirmation. If a request needs manual review, ask the team to confirm the result and any retained information.
For questions about your data or these terms, contact Gradfee.
Contact through the Gradfee app
Open Profile → Help & support to create a request. The official email address for web enquiries has not yet been configured for this local website.
Include your account email and a short description of your request. Do not send passwords, complete identity numbers or full bank account details.
For related information, read the privacy policy and terms of use.
Local policy preview. The operator’s legal identity, official contact details and production retention periods need to be confirmed before publication.